Welcome To KO Technology

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Casual services

Billed at $70 per hr (all prices quoted here are inc GST) and billed in 15minute increments after the first hr. response will be same day or next day depending on the urgency.

Scheduled Services

KO Tech scheduled service plans include multiple service levels that depend on the needs of the individual customer. At any; time a customer may change to a higher service level. These service plans are based on regularly scheduled visits by a technician to the customer’s premises. The schedule of service calls is agreed between the customer and KO Tech. The fees cover a fixed number of scheduled hours of support services per month, which varies according to plan. Fees cover labour charges only and do not cover the purchase of any hardware, or software.

During regular visits the time may be used for preventative maintenance, upgrades, repairs, hardware or software installations or addressing other customer requirements. Emergency visits or visits outside the regular schedule will be provided at the specially discounted additional hourly rates.

Home User

Plan Type	Support hours	Additional hourly rate	Annual Cost
1st computer	2	$50	$150
For additional Computers	1	$50	$50
- 3 hours onsite supports. - Unlimited email and phone supports. - Unlimited Back-To-Base servicing. - Unlimited hours hardware test back-to-base. -10% discount for all hardware purchase.

When purchase onsite supports plus the purchase of a new computer at the same time the onsite support will cover the new computer for 3 years. Otherwise onsite supports will only cover for one year.

Business plans

Single Computer
Plan Type	Support hours	Monthly fees		Additional hourly rate	Annual Cost
For 1 computer	2	0		$60	$300
For 1 computer	5	0		$60	$500
For additional Computers	1	0		$60	$60
Full Support
Plan Type	Support hours per month	Monthly fees	Quarterly fee	Additional hourly rate	Annual Cost
Silver Service
1 Server + 1 Network with 10-20 computers	4	$435	$1,300	$75	$5,200
Fortnightly Servicing: - 2 hrs onsite fortnight service. - 1 hr fortnight remote Server support.
Gold Service
1 Server + 1 Network with 10-20 computers	8	$870	$ 2,600	$70	$10,400
Weekly Servicing: - 2 hrs onsite week service. - 1 hr weekly remote Server support. - 250 business cards Free. Value $65 - 120GB External backup drive Free Value $165
Platinum Service
1 Server + 1 Network with 10-20 computers	12	$1,300	$ 3,900	$60	$15,600
Weekly Servicing: - 3 hrs onsite week service - 2 hr weekly remote Server support. - 1000 business cards Free. Value $ 90 - 200GB External backup drive Free. Value $ 200 - 5 x 2GB USB drive Free. Value $ 325

Quarterly Service
Plan Type	Support hours per months	Monthly fee	Quarterly fee	Additional hourly rate	Annual Cost
6-10 computers	4	$400	$120	$70	$4,800
2-5 computers	2	$200	$600	$70	$2,400

*All Service include:

1. Document all setups on all computers.

2. Check virus logs and clean virus if needed. connect via remote connection.

3. Disk cleanup.

4. Defrag all Computers.

5. Remote Data Backup.

6. Full Backup every visit.

7. Free keyboards, mouse or power supply if any faulty.

8. Every visit will documented.

9. Free Remote supports

10. All Company plans cover a monthly Remote servicing.

11. Single Support plans receive a 5% discounts on any purchase. includes Hardware Software and

Consumables.

12. Full Supports receive a 10% discounts on any purchase. includes Hardware Software and

Consumables.

13. Unlimited Phone and Email support.

14. Backup system will be setup for Company plans only

* Conditions apply.

Contact Us

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On-Site Support

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Software/ Development

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Domain Name Registration & Webhosting

Sales/Coupons

Movie Restoration

Opportunity

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